Search MailerLite
Start typing to search

No results

How to authenticate a domain with GoDaddy

This article is meant for those who already successfully registered a domain with GoDaddy. You'll need this registration as long as you use the domain name, even when you authenticate it with MailerLite. 

  1. Head to Domains.

  1. Click Add domain.

  2. Enter the email address you wish to use to send emails from and click send verification email. Verify your email address with the confirmation email we send you, or immediately authenticate your domain to automatically verify your email. 

  1. Once the domain has been added, click on the Authenticate button. You’ll get the Name and Value fields for the DKIM and SPF records. Copy these fields and keep this page open.

Head over to GoDaddy and log in to your account. 

  1. Navigate to Domains and select the domain you would like to authenticate to access the Domain Settings page.

  1. Scroll down to the Additional Settings section and click on Manage DNS.

  1. You will access all of your domain’s existing records.

In GoDaddy, the Name field is called Host, and the Value field is called TXT Value.

  1. On the DNS page in your GoDaddy account, click Add

  2. Select TXT from the Type drop-down option. 

  3. In the Host box, paste the Name field: ml._domainkey (don’t include your domain).

  4. In the TXT Value box, paste the Value text that is given to you in your MailerLite account.

  5. Click Save.

  1. In the DNS Zone File in your GoDaddy account, click Add.

  2. Select TXT from the Type drop-down.

  3. In the Host box, enter: @.

  4. In the TXT Value box, enter: v=spf1 a mx include:_spf.mlsend.com ?all.

  5. Click Save.

Do not copy the Name field of the SPF record, as GoDaddy always replaces this field with @.

Note: It’s only possible to have one SPF record in your DNS zone. If you have more than one SPF record, then these need to be merged together.

See How to merge SPF records.

Head back to the MailerLite Domains page and click on the green Check DNS records button located below the records.

You will get notified once both records have been approved.

However, sometimes the site will say that one or both records were not approved, even if all of the information was correctly submitted. 

There are two reasons why this happens:

  1. It can take the servers up to 24 hours to completely update this information. Most of the time, however, it is approved and updated in a matter of minutes.

  2. Some information has to be re-checked and updated.

Even if you think you are sure you set up the information correctly, we suggest that you follow the troubleshooting steps below, just in case.

DKIM record is not approved

If the DKIM record fails, first check if you have typed ml._domainkey only (without your domain) in the Host field as GoDaddy automatically includes your domain name.

Also, check if both Value fields are exactly the same as they’re case-sensitive. 

If you’re unsure, you can compare both texts here.

SPF record is not approved

There are three reasons why an SPF record is not approved:

  • SPF records don't match

  • SPF Name record field must be left empty

  • More than one SPF record was found

SPF records don’t match

  • Check that the Host is @ and not your domain. 

  • Check if the Value field on your GoDaddy DNS page is exactly the same as the one on your MailerLite Domains page. They have to be identical as they are case-sensitive. The record won’t be approved otherwise. 

You can use this site to compare both texts.

SPF Name record field must be left empty

In GoDaddy, when your domain is meant to go in the Name field of a record, it should be replaced with @.

Use @ as the Name field for the TXT record. 

More than one SPF record was found

It’s only possible to have one SPF record on your DNS zone. If you have more than one, they need to be merged. 

In the picture below, there are two different TXT records for SPF. Both of these need to be merged into one single record.

Fortunately, MailerLite does this for you after you click once on the green Check DNS records button. This allows the site to check and update the SPF record’s Value with the merged version after clicking on it. The updated SPF value will be available on the same pop-up page.

At first, you will notice that the SPF value record will look something like this:

v=spf1 a mx include:_spf.mlsend.com ?all

After clicking on the green Check DNS records button and receiving the error message that more than one SPF record has been found, refresh the page, click on the Check status button, and most likely, you will see that there is a new merged value for the SPF record. 

You can confirm this by examining it. The merge was successful if the text includes more than one include.

An example of a merged SPF record from MailerLite and Outlook:

v=spf1 a mx include:_spf.mlsend.com include:spf.protection.outlook.com -all

Note: If the method above is not working for you, take a look at our article How to merge SPF records.

Before setting up the new merged SPF record, it’s important to:

  • Remove all of the current SPF records in your GoDaddy DNS zone, including the original one from MailerLite that is not merged

  • Add a new TXT record with the merged SPF record

  • Go back to your MailerLite Domains page and click on the green Check DNS records button

An error may still come up, even after setting up the merged SPF record in the DNS zone. Don’t worry if this happens. Remember that servers can take up to 24 hours to completely update this information. Most of the time, however, it’s approved within a few minutes to a few hours.

You can check if the SPF record is correctly set up with this third-party tool.

Still have questions?
If you have any questions, feel free to contact us at support@mailerlite.com.
A member of our support team will gladly assist you.