Everything about your subscription plan and billing

All information regarding your current plan and payment information can be found in your Account settings on the Plan and billing page. If you do not see this page or the Upgrade page, please contact the account administrator.

MailerLite has four types of plans: Free, Growing business, Advanced, and Enterprise. You can compare the features between these plans on the Pricing page. 

The free plan is automatically applied to every account upon approval which covers your first 1,000 active subscribers and the ability to send up to 12,000 emails every 30 days. 

Paid plans are offered on a monthly or annual basis. Each plan includes a specific range of recipients and amount of emails sent allowed. 

For monthly plans, you can pay with a credit card, debit card, or via PayPal. It will automatically renew on the same day each month. 

For annual plans, you’ll automatically get a 10% discount. Annual plans also automatically renew until the subscription is cancelled and can be purchased with a debit card, credit card, or via PayPal.

Once an account exceeds 50,000 active subscribers, additional monthly email sending limits apply. The limit increases proportionally with your subscriber count. 

For example:

• 60K subscribers → 720,000 monthly emails

• 70K subscribers → 840,000 monthly emails

• 80K subscribers → 960,000 monthly emails

And so on. These limits ensure stable delivery and account performance, and are automatically applied once your account surpasses 50K active subscribers.

1. Head to the Account settings page.

2. Choose Plan and billing.

3. Click Upgrade or Downgrade.

4. Select the plan that best suits your needs.

If you have an account on a Free plan, you can also upgrade via the Upgrade button next to your account name.

Automatic Upgrades

Monthly plans

Unlike our billing for the Classic app, the New MailerLite billing is based on active subscribers rather than unique subscribers. This means that if the number of active subscribers in your account exceeds your current plan limits, your plan will need to be upgraded. Should this happen, you will see a notification in your account advising the details of the upgrade.

At the time of the subscriber count increase, the system will calculate a pro-rated amount based on the new monthly cost and the time remaining in the current billing cycle. At the start of the new billing cycle, the credit card or PayPal account on file will be charged the new monthly amount.

Yearly plans

Unlike monthly plans, the annual plan is a one-time payment for 12 months at a discounted rate. When selecting your annual plan, you will be able to choose the subscriber limit that you need.

During the 12-month billing period, if your subscriber count increases above the already paid subscriber limit, the system will automatically charge the account's default payment method a pro-rated amount based on the new annual cost and the time remaining in the current billing cycle.

When it's time to renew the annual plan, you can renew based on the updated number of subscribers in your account.

Canceling automatic upgrades

To cancel an upcoming upgrade:

1. Navigate to Account settings.

2. Choose Plan and Billing.

3. Click Cancel scheduled upgrade.

You don’t lose any money when you upgrade to a new plan before the expiration date of your current plan. 

We calculate the unused time/money from your current plan and subtract it from the full price of the new plan. 

When upgrading a plan from monthly to yearly, the expiration date of the new yearly plan is adjusted based on the purchase date of the original monthly plan.

The formula used to calculate the upgrade price is: 

Current plan balance - unused money from the current plan = upgrade price

You have the option to switch from a monthly plan to an annual plan, and from an annual plan to a monthly plan. Whichever plan you choose, the expiration date will be extended accordingly. 

Monthly plan to Annual plan

When switching from a monthly plan to an annual plan, the system will calculate the annual cost based on the number of active subscribers in your account and the amount of time left in your monthly billing cycle.

The annual plan will take effect immediately after checkout.

Annual plan to monthly plan

Yearly to lower monthly plan:

• The plan change will only take effect at the end of the current yearly billing cycle.

• The account won’t automatically upgrade or downgrade based on usage during this period.

Yearly to higher monthly plan:

• The update will be applied immediately.

• For the first monthly invoice, a discount for any unused credit from the current month will be applied.

• Automatic renewals and upgrades will continue to function as usual.

Switching between annual plans

If you switch to a higher annual plan, the upgrade will be applied immediately, and the system will calculate the pro-rated amount based on the unused time/money from your current plan.

If you switch to a lower annual plan, the plan change will take effect at the end of your current annual billing cycle.

When you cancel your plan, you will keep your current plan until it expires, but you will not be automatically charged for the next month.

Canceling monthly plans

When downgrading, your original plan will finish the billing cycle (monthly or annual), then the new (lesser) plan will start at the next billing cycle. 

To cancel a monthly plan:

1. Head to Account Settings, then Plan and billing.

2. Click on the Upgrade or downgrade button. 

3. Select the Free plan by clicking on Cancel subscription.

Downgrading

To downgrade a monthly plan:

1. Head to Account Settings, then Plan and billing.

2. Click on the Upgrade or downgrade button. 

3. Select the new plan by clicking Downgrade.

The new downgraded plan will take effect once the current plan has expired.

To locate your invoice statements from MailerLite:

1. Go to Account settings.

2. Click Plan and Billing.

3. Switch to the Invoices tab.

4. Here, you can view your past invoices, as well as download the file as a PDF.

Our system accepts the following payment methods:

• Mastercard

• Visa

• American Express

• China UnionPay (CUP)

• Discover & Diners Club

• Japan Credit Bureau (JCB)

To manage your payment methods:

1. Go to Account settings.

2. Click Plan and Billing.

3. Switch to the Payment methods tab.

If you have more than one payment method added, you will have the option to switch the default payment method as well as remove a card.

AutoFill

If MailerLite detects that you have previously entered and saved payment information, an AutoFill Link will appear during checkout to help avoid re-entering your credit card details.

PayPal

To pay with PayPal, switch over to the PayPal tab.

Continue to log into your PayPal account and complete the transaction.

1. Navigate to Account settings.

2. Choose the Plan and billing tab.

3. Go to the Billing information page.

4. Enter your billing address and select your country from the dropdown menu. In the VAT code or Tax ID type field, enter your tax information.

Based on this information, our billing platform will calculate the applicable tax rate on top of the plan price on the checkout page.

All information regarding your current plan and payment information can be found on your Plan and billing page. If you do not see this page or the Upgrade page, please contact the account administrator.

MailerLite has two types of plans: free and premium. You can compare the features between the free and premium plans on the Pricing page. 

The free plan is automatically applied to every account upon approval. It allows you to use up to 1,000 unique subscribers and send up to 12,000 emails every 30 days. 

The premium plans are offered on a monthly or annual basis. Each plan includes a specific range of recipients and amount of emails sent allowed. 

For monthly plans, you can pay with a credit or debit card. They will automatically renew every billing cycle until you cancel. 

For annual plans, you’ll automatically get up to a 30% discount.

1. Head to Upgrade or Plan and billing.

2. Click on Upgrade.

3. Select the plan that best suits your needs.

You don’t lose any money when you upgrade to a new plan before the expiration date of your current plan. 

We calculate the unused time/money from your current plan and subtract it from the full price of the new plan. The expiration date of the plan is also updated according to the amount of time purchased. 

The formula we use to calculate the upgrade price is: 

Full price of plan - unused money from the current plan = upgrade price

You have the option to switch from a monthly plan to an annual plan, and from an annual plan to a monthly plan. Whichever plan you choose, the expiration date will be extended accordingly. 

If you want to change your annual plan to a monthly plan, please keep the following in mind:

• You can only switch to the same or a higher monthly plan tier

• You will be able to upgrade to a monthly or annual plan again once you are officially on the monthly plan

• You will be able to downgrade your plan after the expiration date only

• Since annual plans include up to a 30% discount and monthly plans do not, the unused balance from your annual plan is recalculated to fit the new monthly plan’s price. This changes the time period and results in a shortened expiration date for your new plan

• If you switch from a monthly plan to an annual plan, you won’t be able to switch from an annual plan to a monthly plan for two days 

When you cancel your plan, you will keep your current plan until it expires, but you will not be automatically charged for the next month.

Canceling monthly plans

Since monthly plans can be automatically renewed every 30 days, the renewal can be canceled at any time. 

To cancel a monthly plan:

1. Head to Plan and billing.

2. Click on the Upgrade or downgrade button. 

3. Select the Forever Free plan by clicking on Downgrade.

After canceling, you will stay in your current plan until it expires and then be downgraded to the Forever Free plan.

Canceling annual plans

The payment for an annual plan takes place only once and it is valid for an entire year. It cannot be canceled and prorated refunds are not offered.

Automatic renewal for annual plans

As of October 14th, 2024, annual plans automatically renew at the end of the subscription period. This way, your premium features continue without the need for manual renewal.

When your subscription is nearing its end, you will receive an email notification before the auto-renewal occurs so you can manage your subscription.

If you wish to cancel before the renewal date, you can do so to prevent automatic renewal.

🔔Important 

The automatic renewal feature for annual plans does not work with the following payment methods:

• Shopify

• Bank Transfer

• PayPal

Canceling automatic renewal for annual plans

To cancel the automatic renewal of your annual plan:

1. Navigate to Plan and billing.

2. Click Cancel subscription? and confirm the cancellation.

Other than premium plans, we also offer a few add-ons or extra services that can be purchased to enhance your email marketing. 

You can find these at the bottom of our Pricing page, your Plan and billing page, or your Upgrade page. 

• SitesPro: Publish as many landing pages as you need to keep your business booming. You’ll have unlimited access to our site-building features to offer more interactive user experiences.

If you wish to update the credit or debit card you currently use to pay your MailerLite plan, you can do so by following these steps:

1. Navigate to the Plan and billing page.

2. Click the Billing information tab.

3. Under Payment method, click Edit.

4. Enter your new payment details.

5. Hit the Enter key to submit your new payment details.

To delete a payment method from your billing information:

1. Navigate to the Plan and billing page.

2. Click the Billing information tab.

3. Under Payment method, click Edit.

4. Click the X icon displayed before the payment method you want to delete.

5. Select Delete to confirm your action.

 

By default, invoices are sent to your account registration email address. 

To change the email address where invoices are sent: 

1. Select Email notifications from the dropdown menu located at the top-right corner of the page.

2. Switch to the System notifications tab.

3. Enter the email address where you wish your invoices are sent.

To enter more than one email address, separate each by a comma. 

To locate your invoice statements from MailerLite:

1. Go to Plan and Billing.

2. Switch to the Invoices tab.

3. Here, you can view your past invoices. To download the file as a PDF, simply click on the invoice number.

1. Navigate to the Plan and billing page.

2. Choose the Billing information tab.

3. Click Edit.

4. Enter your billing address and select your country from the dropdown menu. In the VAT code or Tax ID field, enter your tax information.

Based on this information, our billing platform will calculate the applicable tax rate on top of the plan price on the checkout page.