Customer Support Manager

About us

MailerLite is one of the fastest growing email marketing technologies. We help more than 500,000 businesses around the world keep in touch with their customers.

Our growing team of 37 people is united by enthusiasm for great products and delightful customer experiences.

How we work

At MailerLite we believe in keeping things simple. No corporate structure, no unnecessary meetings. We have a flat organization with a team of driven and motivated people. Everyone on our team can pitch ideas for a new feature or propose a change and lead the project.

We strive to build company culture where work, socializing and personal development go hand in hand. Our culture is defined by 10 company values.

Job description

We're looking for a dynamic person with excellent people skills to help our customers with daily issues including: answering questions about features and integrations, creating newsletters and managing subscribers. Moreover, you will be reviewing customer accounts to make sure they comply with our anti-spam policy.

Communication with customers is by email and chat. Delivering a WOW experience through customer support is our primary value.

You could work from our fun office in Vilnius or remotely. Whatever works best for you. We use a few tools to stay connected as a team like Slack, Basecamp and 15five.

We are looking to fill two shifts: Monday-Friday 10 AM-6 PM and Monday-Friday 5 PM-1 AM (EET time zone). Every once in a while a Saturday shift might be required.

Requirements

  • Fluent in English (any other languages, especially Russian, Lithuanian and Spanish would be a big advantage, so don't forget to mention them)
  • Quick learner and problem solver
  • Good at multi-tasking
  • Excellent communication skills
  • Interested in digital tools and marketing
  • Ability to interact comfortably with a wide variety of customers with varying technical skill levels
  • Passionate in providing great customer service
  • Self-motivated

What we offer

  • Competitive salary
  • Amazing team
  • Opportunities to pitch your ideas and lead a project
  • Office or Remote - you can choose every day
  • Workations - 2 times per year all team gathers for a week in an exotic location to work, learn and have fun together
  • MacBook
  • Free lunch, snacks and coffee in our Vilnius office

Interested?

Don't send us a CV. It's boring.

Instead, here is how we would like you to apply:

  1. Signup for a free MailerLite account.
  2. Create a newsletter about yourself and send it to jobs@mailerlite.com.

Before you send the email, you will need your new account to be approved. In the approval form, you will be asked how you collect subscribers and what type of content you plan to send. Just write "Job application".

There is also another quick way. Simply send us the url of your newsletter.

Things we would love to see in the newsletter:

  • Links to your Linkedin, Twitter, Facebook or personal homepage
  • Languages you’re fluent in
  • Companies where you worked
  • Why you want to join MailerLite
  • Why we should hire you
  • Expected Salary

Good luck!