We're looking for smart, customer service-focused people to help our customers with daily issues by answering questions about features, integrations, creating newsletters and managing subscribers. Moreover, you will review customer accounts to make sure they comply with our anti-spam policy.
Communication with customers is done via email and chat. Our primary value and goal is to deliver WOW experiences through customer support (check all our company values here).
You could work from our awesome office in Vilnius or remotely from anywhere. Whatever works best for you! We use tools like Slack, Basecamp and 15five to stay connected and feel like a team.
We are looking to fill two different shifts:
MailerLite is one of the fastest growing email marketing technologies. We help more than 600,000 businesses around the world keep in touch with their customers.
At MailerLite, we believe in keeping things simple — no corporate structure or unnecessary meetings. We have a flat organization with a team of highly-driven and talented people. Everyone on our team can pitch ideas for a new feature or propose a change and lead the project.
Our growing team of 45 people is united by enthusiasm for great products and delightful customer experiences.
We strive to build a company culture where work, socializing and personal development go hand in hand. Our culture is defined by 10 company values.
Don't send us your resume. We find that a little boring...
Instead we offer a better way to apply:
Before you send the email, you will need your new account to be approved. In the approval form, you will be asked how you collect subscribers and what type of content you plan to send. Just write "Job application."
Or, simply add the URL of your newsletter in your application email.
Things we would love to see in the newsletter:
We're excited to hear from you. Good luck!