Email Deliverability Specialist

• Proactive monitoring: Stay ahead of problems by monitoring infrastructure health across Postmaster tools and internal dashboards; read signals early and act before small issues become incidents.

• Lead investigations: Dig into logs when blocks occur, identify root causes, and work directly with ISPs and anti-spam organizations to drive resolutions.

• Abuse management: Monitor and act on abuse signals, handle FBL reports and spam trap hits, and mitigate phishing or spoofing attempts.

• Protect platform reputation: Identify accounts that put our infrastructure at risk and work across teams to address them effectively.

• Identify trends: Develop a sharp eye for patterns across the platform and turn those insights into proactive measures that protect deliverability at scale.

• Customer advocacy: Guide customers through authentication setup, list hygiene, and best practices, and conduct audits to catch risks before they escalate.

• Knowledge building: Document processes and findings so the team's collective expertise is captured and accessible.

• 2–4 years of hands-on experience in email deliverability, ideally within an ESP or high-volume sending environment

• Solid understanding of SMTP, DNS records, and email authentication protocols (SPF, DKIM, and DMARC should feel like second nature)

• Direct experience working with major mailbox providers, including navigating postmaster tools, feedback loops, and escalation processes

• Familiarity with major blocklists and the delisting process. You know how to navigate removal requests, communicate with blocklist operators, and resolve listings efficiently to minimize impact on senders

• An analytical mindset with the ability to dig through logs and data to find the "why" behind a deliverability issue.

• Strong communication skills to explain complex technical concepts clearly to non-technical customers

• The ability to manage multiple open issues, prioritize independently, and follow through

• Based in Europe, Africa, or the Americas

Bonus skills:

• Experience with SQL for deeper log analysis and reporting

• Active involvement or familiarity with industry organizations and communities such as M3AAWG and others

• Yearly gross salary range: $42,000-$54,000

• Remote-first culture: Our team works remotely from around the world

• International health insurance: Provided with coverage in most countries, with a monthly payout available in select countries where coverage is limited

• Company-paid retreats: Once a year, we gather for a week in a beautiful location to work, learn, and have fun together

• 31 days of vacation (including public holidays): We encourage you to unplug and recharge!

• 12 paid sick days: For your physical and mental well-being, no doctor's note required. Parents can use them to care for their sick children

• 4 creative days: One paid day off per quarter to do something creative and fun

• 12 parental days: Enjoy one paid day off each month to treasure time with your children

• Parental leave: 100% paid leave when welcoming a new child through birth (3 months maternity, 1 month paternity) or adoption

• Parenting budget of $1000: A $1000 special gift to celebrate the arrival of your little one, whether through childbirth or adoption

• Joy Budget: Annual allowance to spend on what brings you joy, starting at $1,000 per year and increasing over time

• MacBook and other tools: That help you to do your job efficiently